Warranty and returns

Warranty a returns

All bought products you can return within 14 days after purchase if you decide. The product has not been used, worn or damaged.

Every product is under warranty 2 years

 

How return goods?

Outside of 14 days return you can return the goods after this period only if you found out any problem with quality or functionality. The problem must not be caused by inappropriate using or damaging by yourself.

1. Contact us by email fanshop@ceskyflorbal.cz, by telephone +420 266 727 489 or personally at Fanshop HC Sparta Praha (Tipsport arena), entrance no. 32 or Czech hockey Hall of fame

2. Claimed products you must deliver to us personally at Fanshop HC Sparta Praha (Tipsport arena), entrance no. 32, or Czech hockey hall of fame, Galerie Harfa, Českomoravská, Praha 9 190 00 or you can ship it to our store (Unity!cx s. r. o., Za elektrárnou 419, 170 00  Praha 7) with cover/info letter (what is the problem, order no./copy of bill, contact, ...)

3. Immediately when we recieve the goods we forward it to our supplier who is gonna check the problem and let us know within 20-30 days if the return is eligible or not, if the supplier confirm fault on their side than you can choose product replacement or money refund